Wakka Games

Support

Application and User Support

Providing support when you need it

Support services to fit your need, 24/7 or bespoke support - we can provide it!

We support our clients each step of the project and beyond with support agreements tailored exactly to meet your business requirements.  Mission critical applications can benefit from our 24/7 support with a dedicated team proactively monitoring your solution or, if support is needed only during working hours, we can provide this.

We have been supporting clients worldwide for many years and believe, due to the high quality of service clients receive after their projects are completed, this is one of the key reasons for our exceptional customer retention.

Our support team can also provide support for software solutions and mobile apps developed by others.  We carry out a detailed review to ensure a complete understanding, and provide a Service Level Agreement so you have guarantees on the level of support you can expect from us.

Support Services

  • Bespoke support solutions
  • 24/7/365 support
  • Service Level Agreements (SLA) to provide guaranteed support response.
  • Access to our online support system
  • Dedicated engineers, trained to provide high quality support for your platform
  • Clear escalation processes
  • Great communication at all time, clarity and visibility is the key

Jason Paul - CTO for leading AVOD platform

"We realise how important it is to keep on top of support issues and tasks and capturing critical aspects before these spiral. No more downtime for us and our knowledge base is growing, thus helping us concentrate on growing our business. Their pricing is admirable, and we cannot praise them enough! "

Public Relations

Our team manages the release and spread of information between your organisation and the public through mainstream media. We create the stories that news outlets want to pick up to create genuine brand awareness for your product/service.

Mobile Apps

Our team of experts specialise in mobile app development. Take your business and idea to the next level with a mobile app. We build the latest in UI/UX designs to enhance your apps performance.

Gaming

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Support

Our support solutions are customised to your exact requirements, so whether you would like your software solution supported 24/7/365 or just during office hours, we have the team that can provide this level of support. Our team can also support technical solutions even if they have been developed externally. ​

Tell us about your project

we will respond to your email promptly